Term and Conditions

Acceptance of Terms
Your access to and use of www.toplinenaturals.com (“the Website”) is subject exclusively to these Terms and Conditions. You will not use the Website for any purpose that is unlawful or prohibited by these Terms and Conditions. By using the Website, you are fully accepting the terms, conditions and disclaimers contained in this notice. If you do not accept these Terms and Conditions you must immediately stop using the Website.

Advice
The contents of the Website do not constitute advice and should not be relied upon in making or refraining from making, any decision.

Changes to website
Topline Naturals reserves the right to: change or remove (temporarily or permanently) the Website or any part of it without notice and you confirm that www.toplinenaturals.com shall not be liable to you for any such change or removal; and change these Terms and Conditions at any time, and your continued use of the Website following any changes shall be deemed to be your acceptance of any such change.

Links to third party websites
The Website may include links to third party websites that are controlled and maintained by others. Any link to other websites is not an endorsement of such websites and you acknowledge and agree that we are not responsible for the content or availability of any such sites.

Copyright
All copyright, trademarks and all other intellectual property rights in the Website and its content (including without limitation the Website design, text, graphics and all software and source codes connected with the Website) are owned by or licensed to www.toplinenaturals.com or otherwise used by www.toplinenaturals.com as permitted by law. In accessing the Website you agree that you will access the content solely for your personal, non-commercial use. None of the content may be downloaded, copied, reproduced, transmitted, stored, sold or distributed without the prior written consent of the copyright holder. This excludes the downloading, copying and/or printing of pages of the Website for personal, non-commercial home use only. Without express authorisation, Topline Naturals does not permit the use of Topline Naturals or any other Topline Naturals trade mark, including logos and graphics, in a manner that would, whether expressly or impliedly, infer Topline Naturals’ partnership, affiliation, support or endorsement of a third party product or service.

Disclaimers and Limitation of Liability
The Website is provided on an “AS IS” and “AS AVAILABLE” basis without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy. To the extent permitted by law, www.toplinenaturals.com will not be liable for any indirect or consequential loss or damage whatever (including without limitation loss of business, opportunity, data, profits) arising out of or in connection with the use of the Website.

www.toplinenaturals.com makes no warranty that the functionality of the Website will be uninterrupted or error free, that defects will be corrected or that the Website or the server that makes it available are free of viruses or anything else which may be harmful or destructive. Nothing in these Terms and Conditions shall be construed so as to exclude or limit the liability of www.toplinenaturals.com for death or personal injury as a result of the negligence of www.toplinenaturals.com or that of its employees or agents. Every effort is made to maintain the products & prices quoted on this website, but this is not always possible. We reserve the right therefore, to discontinue items listed and change prices as and when necessary. Prices shown include VAT where applicable. E&OE.

Indemnity
You agree to indemnify and hold www.toplinenaturals.com and its employees and agents harmless from and against all liabilities, legal fees, damages, losses, costs and other expenses in relation to any claims or actions brought against www.toplinenaturals.com arising out of any breach by you of these Terms and Conditions or other liabilities arising out of your use of this Website.

Severance
If any of these Terms and Conditions should be determined to be invalid, illegal or unenforceable for any reason by any court of competent jurisdiction then such Term or Condition shall be severed and the remaining Terms and Conditions shall survive and remain in full force and effect and continue to be binding and enforceable.

Delivery
Delivery Charges for the UK including the Channel Islands and Northern Ireland

All orders below 2kg are charged at £3.95 for 2nd Class Signed For Royal Mail delivery

All orders under 1kg can be sent via 1st Class Signed For, for £4.75

All orders between 1kg and 2kg can be sent via 1st Class Signed For, for £6.50

All orders over 2kg are sent via DPD costing £8

Please Note: Although we use the best UK couriers, timely delivery cannot be 100% guaranteed due to weather disruption and occasional problems with drivers on a local depot level and certain postcodes. If your UK destined order has not been received within three working days of being notified by us that your goods are on the way please email hello@toplinenaturals.com as soon as possible so we can track the order and help resolve the problem. Please be sure to fill in the ‘Comments about your order’ box clearly stating instructions, especially where you want your order left if no one is in. However, be aware that if an instruction is given to leave an order ‘in a safe place’ and it is therefore delivered without a signature it is solely at the customer’s own risk.

European Orders & Worldwide Orders

All non-UK orders are subject to extended delivery times due to distance and border crossings involved. We will notify you when your goods are dispatched along with a tracking number so that you can track the progress of your package online. Please allow 10 working days for your order to arrive however it is possible that your goods may be delayed by your own government Customs department. In purchasing from Topline Naturals you understand and accept that we can in no way be held liable for any delay in delivery due to this. You are solely responsible for the eligibility of the products to be imported into your country and you are strongly encouraged to confirm this through your own research. You are solely liable for the payment of any taxes and clearance fees that your country imposes upon the goods and these are expressly not covered within our sale price.

Returns

Refunds will be made for any items returned which are in saleable condition, not damaged, seal not broken or opened and in their original packaging within 14 days of receiving them. All postage costs for returned items are at the customer’s expense and we strongly recommend obtaining proof of postage when sending items. Exchanges and Credit Notes will be given for items returned within 14 days of receiving them unless we notify you otherwise. If a refund is required, notification in writing from you must be received within 7 days of receiving the goods and the goods must be received by us within 21 days of you having initially received them. (Consumer Contracts Regulations June 2014).

We will refund in full the cost of the goods less the postage and packing fees or replace the items like for like, but reserve the right to withhold 20% of the purchase price if the product or packaging is in such a condition that the item is not fully resalable. This may be increased to 50% in the event an item is dirty or damaged. All products returned must be clean & dry in compliance with the Health & Safety Act. We reserve the right to delay or refuse to process items that arrive in unacceptable condition.

We will endeavour to process returns as quickly as possible and within 7 working days of receipt however this is not guaranteed. Refunds can only be given in the same way in which payment was received to comply with card issuer and merchant banking regulations.

Damaged or faulty goods

Goods becoming damaged in your opinion through defective materials, poor workmanship or during carriage to you should be notified to us immediately and returned for inspection in not more than 7 days. Under no circumstances should the goods be used when damaged, as you will be deemed to have accepted the goods in their damaged condition should you do so. If possible, please attach a digital image of the fault / concern. Whilst not essential, this would assist us to expediently resolve the concern for you. Where justified, the postage and packing fees will be reimbursed.

Any orders that do not involve damaged or defective goods will not be eligible for any postage and packing fees refund.

RETURNS CHECKLIST

  1. Notify us via email of your wish to return the goods
    Email hello@toplinenaturals.com to advise us that you wish to return the goods. Please state a reason for doing so, when you will be doing so and your contact details. If you consider the goods to be damaged or faulty, if possible please attach a digital image of the fault / concern. Whilst not essential, this may assist us to better understand and expediently resolve the concern for you.

As a reminder, items bought in an ‘online sale’ that are not damaged or faulty can be exchanged for a credit note on the condition that the item is returned within 14 days of receipt. If a refund is required, notification in writing from you must be received within 7 days of receiving the item and the item must be returned to us within 21 days of receipt. (Consumer Contracts Regulations June 2014).

  1. Wait for us to respond with an acknowledgement email

Do not return the goods until after we have acknowledged your email. We will respond as soon as possible, however this may take up to 5 working days.

  1. Return the items in their original unused and undamaged condition

Items must arrive unused and with the security seal in place and unbroken. If you wish to return any unwanted item(s), please ensure that they are carefully packed and arrive to us in a sellable condition. Items which are returned to us in a used or unsellable condition will not be accepted and may be returned to you without refund.

  1. Apply your returns label to your parcel

To return unsuitable purchase(s) apply the returns label enclosed within your delivery parcel and post the package at your Post Office. Please note that the return will be at your expense unless we agree otherwise in writing, in which instance we will refund the cost of the agreed postage once the return is received. Please be sure to include details of your order, your personal details and the best way for us to get in touch with you; otherwise we may be unable to associate the return to you and therefore may be unable to process your refund. You are encouraged to use a tracked postal service, as a minimum you should obtain proof of postage.

Topline Naturals – Returns Department
33 Queen Street
Horsham
West Sussex
United Kingdom
RH13 5AA

  1. Confirmation

We will email you once we have received your return. If there are any issues concerning your return, we will contact you.

Further information

For information on your cancellation rights under the Rights of Cancellation (Consumer Contracts Regulations 2013) or further information on the returns process, please refer to our Terms & Conditions (link).

Sale Items

All sale promotions & items are only available whilst stocks last and are limited to such.

Product Guarantee

All Topline Naturals products have been designed to comply with the EU’s regulations for human cosmetics standards including stability and shelf life. They have all* been tested to this standard as currently there are currently no standards for animal cosmetic products. In addition, the products are certified by the Soil Association which means that they meet all their requirements, and the products are made to a rigorous high standard. In the highly unlikely event that you should have any concerns please contact hello@toplinenaturals.com in the first instance.

* excluding our Hoof Dressing which is for use on hoofed animals only. We have a MSDS for this product instead

Security

When placing an order through our website your details are passed through a secure server connection. This ensures the absolute security of your personal information. The secure server encrypts your details making it virtually impossible for anyone to intercept your information from the order. Forms submitted over this website do not use tracking technology. The details submitted will be processed and will only be used to process a requested order or send a brochure. Details submitted will not be passed to any third party or organisations, other than that required to delivery your package. We use Stripe and PayPal for clients to make their payments. We do not receive any bank details

Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the law of England and you hereby irrevocably submit to the exclusive jurisdiction of the English courts.

These terms and conditions do not affect your consumer statutory rights

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